INTRODUCING RELIANT DIGITAL

MANAGING YOUR MONEY JUST GOT EASIER

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CONVENIENT

Handle your banking needs from the convenience of your home or on the go! Using your personal computer or smartphone

SECURE

Two-factor authentication allows you to keep your banking and financial information more secure than ever

PERSONAL

Make it custom! Arrange your dashboard how you like and details to your transactions to keep things more organized

Packed With Features and Functionality

Reliant Digital allows for you to handle just about everything you can think of for your financial needs from your personal computer to the palm of your hand with your mobile device.

Account Management

View your balances, activity, checks, search for transactions history, view your statements

Cash Track

Check your cash flow and set up linked accounts to manage a budget so you can see where your money is going

Remote Check Deposit

Securely deposit checks from your mobile device with a couple of photos and a few clicks

Pay Bills or a Person

Manage bills and pay your friends via the app or your desktop

Credit Monitoring

Use Savvy Money for free credit monitoring and keep an eye on your credit score!

View Documents

Stay up to date on your statements by being able to check them electronically

Branch & ATM Locator

Easily find the nearest branch or ATM to your location

Secured Messaging

Get in touch with someone easily through the app securely

Transfers

Easily transfer money between your accounts. Even schedule transfers.

Card Management

Manage your Reliant Federal Credit Union debit card or VISA credit card

Apply for Loans

Apply for Credit Cards, Personal Loans, Vehicle Loans, or HELOCs from your devices.

Alerts

Setup alerts for balance levels & transactions on your accounts. Stay on top of things happening within your accounts direct to your phone

Download the Mobile App now

Everything you can do from your desktop you can do from the palm of your hand
Click the buttons below to take you straight to the app for either you Apple device or Android device.

iOS App

Android App

How to Contact Us

How to Remote Deposit Checks

Reliant Digital General Overview

Savvy Money

Frequently Asked Questions

You spoke and we listened. We are now simplifying our online and mobile banking into one platform. Our new digital banking experience provides convenience with enhanced security, new features and functionality.
Convenient

  • Single sign-on for online and mobile banking
  • Display responds to all device sizes
  • Universal experience for online and mobile banking

Secure

  • Enhanced security with two-factor authentication (Text code to sign-on)
  • Touch ID now available for newer Android devices

New Features

  • Manage debit and credit card (activate/freeze debit card)
  • Ability to access multiple accounts with a single sign-on (Account Toggle)
  • Easier access to credit card, mortgage, and bill pay information

We think you will enjoy the convenience of:

  • Single sign-on for online and mobile banking
  • Consistency across all devices
  • Logging in with two-factor authentication
  • Adding notes, tags, and pictures to your transactions

Plus, check out what's coming to our new mobile app

  • Card Management
  • Member to member transfers and external transfers
  • In depth account information, including loan due dates
  • Ability to have multiple account profiles
  • Chat support
  • Budgeting and financial goal tools
  • Ability to add accounts from another financial institutions
  • Credit score and monitoring access

You can access the new digital banking and your account on a desktop, laptop, mobile phone, or other internet-accessible device. Simply log in with your existing online banking credentials to both online and mobile banking. There are two access points:

1) Visit our website at reliantfcu.com and enter your current credentials
2) Download the NEW Reliant Digital app from the Google Play or Apple App Store

  • Yes, you will need to delete your old Reliant GoDough app and download the new Reliant Digital app.
  • There is no need to enroll in digital banking if you have previously enrolled in online banking with Reliant. Log in with your existing online banking credentials on either the current website or the Reliant FCU app. If you are having trouble logging in, you can reset your password to recover access to your account.

Note: If you have not previously used online banking, then you will have to go through the enrollment process.

  • A member ID or account number was assigned to you when you opened your account. It can be found on the member card you received at account opening. If you did not receive one or you cannot find it and you need help accessing your account, please contact us at 307-234-1429
  • No. Check the "Don't ask for codes again on this computer" box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code.

Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to Reliant Digital

  • Two-Factor Authentication is a security measure that allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.
  • An email and a phone number are required for the two-step authentication. The one-time access code will be sent via text or phone call. The phone number must match our records for the additional security layer to work correctly.
  • Authy is a free mobile/desktop app for two-factor authentication that can be used to access digital banking. Download Authy for mobile or desktop.

Some advantages of the Authy app:

  • Your data can be backed up to Authy's server if your phone is lost or stolen - and afterward, you can log out the old phone, too (settings: remove device).
  • You will receive a push notification if someone else is trying to access your account via SMS.
  • You may sync multiple devices to one account - even copy and paste a token right from the desktop Authy app into the website you need to access.
  • If you are traveling, the app doesn't need an SMS with roaming charges... just use the code generated in the app.

Recommended browsers (current major release):

  • Microsoft Edge
  • Firefox
  • Safari
  • Chrome

Note:  Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above.
Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or using Chrome or Firefox.
The following types of browsers and tools are not recommended for use with digital banking:

  • Beta versions
  • Embedded browsers within Personal or Commercial Financial Management Software
  • This error is present during the log in process and typically means that your account has been locked. This can happen for a variety of reasons but is easily resolved. Please contact us via phone at 307-234-1429.
  • You are able to add accounts from other financial institutions inside your Reliant digital banking. This will provide you with a display of that account but will not allow you to perform any transactions.

To begin:

  • Log In and navigate to the Accounts section
  • Select Connect Institution in the right menuor tap the + in the top right corner in mobile and select Connect Institution
  • Search for or select your financial institution from the list
  • Sign on to the financial institution with your username and password
  • You can transfer to and from any account outside of Reliant by setting up an external transfer account. This is found in Settings under External Transfers. You need to have the Account Name, Account Number, Routing Number and Account Type in order to enable an account.
  • External Transfers are not available for international institutions. External Transfers are processed using Routing and Account numbers only.
  • Yes, you can.
    • If you are using the mobile app all you need to do is click on the menu bar, when it pops out click on your name, and then select add an account. You will be taken to our online application.
    • If you are applying from your computer then all you need to do is click on your name, and then select add an account. You will be taken to our online application.

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  • Yes. You will be able to easily transfer money from your Reliant FCU share accounts to your Reliant FCU loans.
  • Yes, you can.
    • If you are using the mobile app all you need to do is click on the menu bar, when it pops out click on your name, and then select add an account. You will be taken to our online application.
    • If you are applying from your computer then all you need to do is click on your name, and then select add an account. You will be taken to our online application.
  • Blocking your debit card is easy in digital banking. It is just as easy to unblock it as well!
  • Log in
  • Under the Card Management tile, click the toggle slider to turn the desired card off
  • If you wish to turn the card back on, simply click the toggle next to the blocked card to turn it on
  • You can add notes, tags, and images to any transaction inside of digital banking. To begin:
  • Log in
  • Click on any account
  • Click on Transactions (in mobile)
  • Select the Transaction you wish to edit and pull up the transaction's details page
  • Click on the appropriate icon for one of the following:
    • Add Tags
    • Add Notes
    • Add Images
  • Follow the on-screen prompts to update the transactions
  • Close the transaction detail page or tap < Transactions in mobile

Note: Any tags, notes, and images attached to transactions will be accessible on all devices when you log in to digital banking in the future.

  • Contact your mobile provider to report the device lost/stolen. Log in to digital banking and remove the device.
  • Once logged into digital banking, click your name and then click Settings.
  • Click Security on the left side, and under the Recently used devices, remove the lost/stolen device.
  • Reset the two-factor authentication if your lost/stolen device is the device you used for one-time access code
  • Cash Track is a free online Financial Management Tool that allows you to track spending, set budgets and plan your financial future by combining information and transactions from all of your financial accounts, both inside and outside the credit union.
  • On Reliant Online, click on any account and you will see a button for Cash Track
  • On Reliant Mobile, on the menu there is a button for Cash Track
  • It allows you to deposit checks from wherever you are.

Mobile deposit is available for all accounts, but you must enroll first. Mobile deposit can only be done through the mobile app.

  • Log in
  • Select Deposit under the account OR select Deposit Check from the slide out menu in the mobile app
  • Click Enroll Account and go through the sign-up steps
  • Once your request has been processed and approved, tap Deposit a Check
  • Enter the check amount
  • Tap Continue
  • Select the account to deposit to
  • Take a picture of the front of the check and tap continue
  • Take a picture of the back of the check and tap continue
  • Verify the information and tap Submit

Mobile deposit limits are based on your current account status with the credit union. These limits include a daily dollar amount and number of items deposited daily. If you have specific questions, come in or call the credit union: 307-234-1429

After submitting the check, you will see "payment successfully scheduled" at the top of the screen. Within the Deposit Check feature, under Recent activity, you will see the status of your check. It will say one of three things:

  • Accepted. This means the image and amount of your check were accepted.
  • Rejected. This means that the item was rejected. There are multiple reasons why a check may be rejected. If you have questions, please contact us at 307-234-1429
  • Needs Review. This means that the check must be manually reviewed before being accepted.
  • You should retain the check for seven days after the deposit has posted to your account. After that time, you may shred it.

Online:

  • Log in to digital banking
  • Click deposits
  • Here you can view your deposited checks. You can click on a deposited check to see the front and back images.

Mobile App:

  • Log in to the mobile app
  • On the Deposit Check tile, tap View all
  • Under Recent activity, you should see your mobile deposits. You can tap on a deposited check to view the front and back images.
  • Bill Pay allows you to pay anyone, anywhere right from your computer or mobile phone. This service is free to all members with a checking account. Bill Pay is offered through digital banking.
  • Log in
  • Click Payments, or Under the Payments tile, tap Make a payment in the mobile app
  • Select the + New Payee button, or tap + in the top right corner in the mobile app
  • Verify password if necessary
  • Choose to Add a bill or Add a person, or tap Company or Person in the mobile app
  • Fill in the essential information for your payee
  • Click Submit
  • Log in
  • Click Payments, or under the Payment tile in the mobile app
  • Select the payment you wish to cancel
  • Click Edit and the trashcan icon, or tap Delete in the top right corner in the mobile app
  • Confirm deletion

Account statements can be downloaded from digital banking. These are only available for accounts already enrolled in eStatements.

  • Log In
  • Click on any account listed
  • Click on Documents from the Account Details page in the options menu
  • Statements will be listed for each year available
  • You will not have to re-enroll in eStatements. If you have not yet enrolled in eStatements, we encourage you to do so. The new Reliant Digital site will make accessing your account and statement information easier than ever.
  • If you need help you can chat with us directly from your online account or the app. Just select messages and send us a message. The best part is an actual person will respond to your message. Of course, you can always call us as well at 307-234-1429 and any representative will be able to assist you.
  • Yes, you can, simply select the account you want the alerts set up for, and select alert preferences. Once you are there you can select to receive alerts based on balances or transactions.
  • You will get to choose the method of notification. You will be given three options, text, email, or in app message. You can also select to get all three.
  • Yes, you can process a stop payment on a check from you online account. All you need to do is select the account the check was written of off and select the stop payment option. Unfortunately, this option is not available on the mobile app.

Note: Please be aware that there will be a $28.00 fee for a stop payment.

  • Savvy Money is a credit monitoring service that is free to members.
  • Savvy money will not hurt your credit, and you will not see them has in inquiry on your report.